- All
- Ordering & Payment
- Shipping & Delivery
- Products & Freshness
- Returns & Refunds
- Account & Support
Need Help?
Can't find your answer? Email spicestosnacks@gmail.com — we reply within 1 business day.
Ordering & Payment
Add items to your cart and check out — guest checkout is fine, no account needed. You'll get an email confirmation right away.
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in Canadian dollars (CAD).
Use WELCOME10 for 10% off, once per customer. Eligibility and the final total are confirmed at checkout.
Email us as soon as possible. We pack within 1 business day — if your order hasn't shipped yet, we'll change or cancel it.
Applicable GST/HST/PST is calculated at checkout based on your province.
Yes — checkout runs on Shopify's PCI-compliant infrastructure; we never see or store your full card details.
Absolutely — enter the recipient's address at checkout. Prices never appear inside the parcel.
Many items already come as multi-packs and cases. For larger quantities, email us for a quote.
Shipping & Delivery
Free. Every order ships free anywhere in Canada — no minimum.
We pack within 1 business day. Ontario & Québec: 2–5 business days; Western & Atlantic Canada: 3–7; territories and remote areas: 5–10.
Not at the moment — we ship within Canada only.
Your shipping confirmation email contains a live tracking link. See our Track Your Order page for status meanings.
Scans can pause 24–48h between depots. If nothing moves for 4+ business days, email us and we'll investigate with the carrier.
Yes — our carriers deliver to PO boxes across Canada.
We ship chocolate early in the week to avoid weekend depot sits. In extreme heat waves, delivery of heat-sensitive items can be briefly held for safety.
Contact us with a photo within 48 hours of a damaged delivery. See our returns policy for the replacement or refund process and timing.
Products & Freshness
Check the best-before date and storage instructions on the package. If you need a minimum remaining shelf life for a gift or event, contact us with the exact product before ordering.
No — everything we ship is shelf-stable, so it travels safely without a cold chain.
On each product page — but always read the physical manufacturer's label before consuming, as formulations can change.
Check the brand, capsule system and pack details on the exact product page. Contact us before ordering if you need confirmation about a particular version or package.
Plenty — sugar-free gum, zero-sugar energy drinks and more. Check each product's description for details.
Manufacturers update packaging between batches. Product images are illustrative; contents match the listing.
Yes — every price on the site is CAD, and there are no surprise fees at checkout.
Yes! Email spicestosnacks@gmail.com — customer requests genuinely shape what we add next.
Returns & Refunds
Eligible unopened, non-perishable items in original packaging can be returned free within 30 days. For damaged or incorrect items, contact us with a photo within 48 hours. See our returns policy for details and refund timing.
Email spicestosnacks@gmail.com with your order number — we'll send a prepaid return label.
No — return shipping is free.
For food safety, opened food and beverages can't be restocked — but if something is wrong with the product, tell us and we'll make it right.
Within 5–10 business days of approval, back to your original payment method.
Contact us with a photo of the packing slip and details of the missing item. We will review the order and explain the replacement or refund process.
Keep it, snap a photo, email us — we'll send the right one at no cost.
If tracking shows no delivery, we'll open a carrier investigation and refund or reship — you're covered either way.
Account & Support
No — guest checkout works fine. An account just makes reordering and tracking easier.
Email spicestosnacks@gmail.com — we're online 24/7 and reply within 1 business day.
We're email-first so every request is documented and nothing gets lost — you'll always get a written answer within 1 business day.
Enter it in the "Discount code" field at checkout and click Apply. One code per order.
Use WELCOME10 at checkout for 10% off, once per customer. You can also subscribe at the bottom of the page for store updates.
Every email has a one-click unsubscribe link at the bottom.
Yes — see our Privacy Policy. We collect only what's needed to fulfil orders and never sell personal data.
Our team operates from Toronto (100 King Street West, Suite 5600, Toronto, ON M5X 1C9) — and we ship Canada-wide.