FAQs

Add items to your cart and check out — guest checkout is fine, no account needed. You'll get an email confirmation right away.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in Canadian dollars (CAD).

Yes — use code WELCOME10 at checkout for 10% off your first order.

Email us as soon as possible. We pack within 1 business day — if your order hasn't shipped yet, we'll change or cancel it.

Applicable GST/HST/PST is calculated at checkout based on your province.

Yes — checkout runs on Shopify's PCI-compliant infrastructure; we never see or store your full card details.

Absolutely — enter the recipient's address at checkout. Prices never appear inside the parcel.

Many items already come as multi-packs and cases. For larger quantities, email us for a quote.

Free. Every order ships free anywhere in Canada — no minimum.

We pack within 1 business day. Ontario & Québec: 2–5 business days; Western & Atlantic Canada: 3–7; territories and remote areas: 5–10.

Not at the moment — we ship within Canada only.

Your shipping confirmation email contains a live tracking link. See our Track Your Order page for status meanings.

Scans can pause 24–48h between depots. If nothing moves for 4+ business days, email us and we'll investigate with the carrier.

Yes — our carriers deliver to PO boxes across Canada.

We ship chocolate early in the week to avoid weekend depot sits. In extreme heat waves, delivery of heat-sensitive items can be briefly held for safety.

Photo within 48 hours to our email — we replace or refund the affected items immediately, no return needed.

We sell shelf-stable, non-perishable groceries and rotate stock continuously. Best-before dates are always months out unless clearly stated otherwise.

No — everything we ship is shelf-stable, so it travels safely without a cold chain.

On each product page — but always read the physical manufacturer's label before consuming, as formulations can change.

Yes — we source authentic brand products from authorized Canadian and North American distribution.

Plenty — sugar-free gum, zero-sugar energy drinks and more. Check each product's description for details.

Manufacturers update packaging between batches. Product images are illustrative; contents match the listing.

Yes — every price on the site is CAD, and there are no surprise fees at checkout.

Yes! Email spicestosnacks@gmail.com — customer requests genuinely shape what we add next.

30-day free returns on unopened, non-perishable items in original packaging. Damaged or wrong items are replaced or refunded instantly with a photo.

Email spicestosnacks@gmail.com with your order number — we'll send a prepaid return label.

No — return shipping is free.

For food safety, opened food and beverages can't be restocked — but if something is wrong with the product, tell us and we'll make it right.

Within 5–10 business days of approval, back to your original payment method.

Email us with the packing slip photo — we'll ship the missing item or refund it immediately.

Keep it, snap a photo, email us — we'll send the right one at no cost.

If tracking shows no delivery, we'll open a carrier investigation and refund or reship — you're covered either way.

No — guest checkout works fine. An account just makes reordering and tracking easier.

Email spicestosnacks@gmail.com — we're online 24/7 and reply within 1 business day.

We're email-first so every request is documented and nothing gets lost — you'll always get a written answer within 1 business day.

Enter it in the "Discount code" field at checkout and click Apply. One code per order.

Join the newsletter at the bottom of any page — you'll get WELCOME10 plus new-arrival and deal alerts.

Every email has a one-click unsubscribe link at the bottom.

Yes — see our Privacy Policy. We collect only what's needed to fulfil orders and never sell personal data.

Our team operates from Toronto (100 King Street West, Suite 5600, Toronto, ON M5X 1C9) — and we ship Canada-wide.